Thursday, October 30, 2008
Atlanta Maid Service - Amazon Cleaning
Rated best New Cleaning Company in Atlanta by two different independent rating agencies, Amazon Cleaning is a combination of new technical systematization and old fashioned hard work. Our single focus is to assure consistent commitment and long term service excellence for our customers. For that reason, we pay the highest wages in the industry and work under a no contracts arrangement. We earn the right to return by doing an exceptional job each and every visit. In order to assure that each home is cleaned to expectations we only send the same crew for each recurring visit. Because we run a tight ship, we have not lost a single employee. This retention record translates into fantastic and dependable long term service for our customers. In addition, we are fully automated and can customize all customer critiques and feedback into immediate improvement and resolution. Our Caller-ID tracking system assures that any changes/requests are logged and followed through upon without error. Our encrypted key tracking system has provided us with perfect security practices. We are pet friendly, fully bonded and insured. See why we are the fastest growing maid service in Atlanta!
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What sets Amazon Cleaning apart from the competition?
What sets Gomes Cleaning apart?
We are more technically advanced than our competition:
All of our cleaning crews have GPS units, less time on the road and more in the home.
Our scheduling is automated and booked so our visits can be guaranteed, we do not miss appointments.
We schedule buffer zones so in worst case scenario, the show will go on.
We have routing optimization software that reduces drive time for our crews.
We have an encrypted key security system that protects the customer from lost keys falling into the wrong hands. A practice that few companies follow in the industry.
We listen and can customize service for each specific room and detail, per cutting edge software
We have an extensive background in software engineering and logistical planning, which translates into efficient planning and routing.
We are dedicated to customer service by:
We perform random quality checks to ensure that our service is always strong.
We pay our employees the highest wages.
We have extremely stringent standards for our teams to qualify for employment
We plan ahead
Only the same crew is assigned to a home so we can master the learning curve
All customer requests are documented and conveyed for ongoing visits.
We answer our phone quickly and follow-up fast for any concerns/suggestions
We provide ballpark estimates and 50 hours of available times for estimates to prospective clients.
We limit our growth to ensure that only the highest trained professionals are available for assignment.
We are fully bonded
We do not require long term contracts; rather, we earn your business on each visit.
As a result of our proactive planning, our crew performs better because we are organized and serve them well, so they can focus on cleaning and enjoying their work.
Amazon Maid Service - Amazon Cleaning
Why are customer critiques important to us?
We love to hear from our customers! Even if you are giving us a letter grade of an A-, we want to get the A. Our motto is, "the difference between ordinary and extraordinary is the little extra". We have a very organized customer service, management and software process that allows us to relay comments/suggestions and critiques to our crew(s), not just one time but locked in for ongoing service standards. Critiques by our customers allow us to learn the unique requirements that most customers have.
How can you claim to have air tight security policy?
We take this issue very seriously. We also work with the customer to establish trust and let them operate on their own comfort level. We are fully bonded and insured and have over 300 clients who trust us with cleaning their home. All employees are screened and monitored closely. All keys issued to the crew are encrypted with a number tracking system. This way, if a key is lost, there is no way to track is back to the home. This is an example of where our organization pays off. The majority of cleaning companies put the clients first and/or last name on the key, a horrible security practice. All security information is trusted with only the team lead and the home office.
Atlanta Maid Service - Amazon Cleaning
How are you able to have 99.9% guaranteed scheduling without cancellations?
We have an automated system that books all appointments and available cleaner(s). We never overbook so we can guarantee exceptional quality every visit. We also schedule buffer zones so that assistant managers are available should one of our crews be on vacation or has reported in sick for the day. Through the course of a week, we pride ourselves on having 99.9% appointment success rates with up to 200 cleanings per week. We spend countless hours preparing our staff in advanced planning. All of our crews are equipped with GPS to further add to scheduling efficiency.
How can I voice concerns but not offend my cleaning staff?
Our managers perform random Quality checks on a daily basis for our crew to ensure quality. If one of our customers has a concern, we take it upon ourselves to police the home with one of our managers or owners. We will be the ones who notify the cleaning crew of any items they can improve upon. This shields the customer from having to be embarrassed or feel uncomfortable to voice any concerns, as the crew is never notified of a concern voiced by the customer. Instead, it is our manager/owner who discovers areas where improvements can be made. We view all critiques as a natural and healthy part of communication. Lastly, we have very detailed tracking and administrative capabilities so items which are requested will be completed not just for the duration that the crew can remember but for long term ongoing visits.
Atlanta Maid Service - Amazon Cleaning
How can Amazon Cleaning claim to have the highest long term quality?
Simple, we have minimal employee turnover. We pay the highest rates in the industry for our crews. In return, we are able to recruit the best talent in the city and train them up to our standards. Secondly, we run a competitive ship where incentive rules the day. Our crews are awarded a new client based on their quality check scores and accountability regarding assignment execution. We also do not require long term contracts from our customers. The combination of these approaches yields a competitive climate for the crew that results in a higher level of service. Lastly, we only send the same crew for an ongoing customer(with exceptions for vacation/sick time) to your home. Your crew is required to document all items which are required by the client so in the event they leave, we can transfer the knowledge for ongoing success. Our goal is to maintain healthy, long term relationships.
How do you get your clients?
Our number one way is from customer referrals. Once everything falls together, the end result is many satisfied clients who tell their friends. We offer free cleanings for referring friends/family to our service. If you know of someone who is not fully satisfied with their house cleaning service, tell them about us. After the third scheduled visit, we award the free cleaning to the referring customer.
Atlanta Maid Service - Amazon Cleaning
How are you able to retain your employees longer than other cleaning organizations?
We really work hard at this. The owners and management view our job is to serve our staff to help make them as successful as possible. We assign new customers to cleaners who are in close proximity to existing customers(in order to limit drive time and increase moral for the crews). We continually train our teams. We provide detailed information about each customer on an ongoing basis so the crew has every opportunity to get it right each and every time.
How is scheduling communicated to the customer?
Two ways, we have an automated phone call system that notifies the client of their next visit. This reminder goes out for all Monthly and every two week clients the night before. We also send reminder emails to any customer who requests it.
Why the better business bureau?
Only a select few companies are invited to participate in the BBB. We are thrilled with the idea of being accountable and being held to a high standard. We also like to do business with people who value this standard. We are pleased to be the first cleaning company represented on Kudzu who has qualified to be a member of the Better Business Bureau(BBB). It has taken us three years of hard work and dedication to reach this landmark.
What should I do if a mistake is made?
We make a living by being prepared ahead of time. We spent countless hours refining our organization, process and communication. If a mistake is made, please understand that we care very deeply about it. We will do everything in our power to resolve it in a rapid and professional manor. We stand behind our work and realize that good service is really all we have. Please call anything in and we will document and address it immediately.
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